We design, build and implement facilities designed to be able to provide round the clock social media customer care across a range of platforms.
Our Social Media Customer Service Centres are built to run from a central server connected by high-speed internet lines and include a state-of-the-art customer service phone system. We use 4g mobile device fail-safe back-up should the high speed internet lines fail. Daily backups are taken off-site overnight and we use 24/7 network and service monitoring.
Improve your existing facilities
Our social media consultants are able to deliver simple solutions to exploit existing spaces, and make them ready for a more comprehensive approach to social media which can be incorporated into your wider business strategy.
Management software solutions
For quick and easy ways of improving the management of your social media activity, our team of consultants are able to deliver a range of software options suitable for your particular business needs.
Outsource your activity
We are able to provide award winning outsourced 24/7 social media customer service and crisis management for our clients.
Streamline your approach
With social media service from our team, you will be able to effectively harness the wide scope of marketing and direct customer interaction activity provided across the range of the different social networks.
We know the main potential risk to service delivery is a break in the supply of power (electricity) and telephone lines. All our installed service centres are run with battery back-up and have an emergency generator on standby to provide short to medium term cover giving a 99.98% up-time for our clients. As experts in our field, we design, build, and implement specific social media facilities, custom built to the requirements of our clients. Through use of the latest technology and cutting edge software, we can provide the right environment for streamlining your business’ existing social media – respectively supporting the work of wider marketing, communications and customer teams.
Below are a few of our social media customer service and crisis centres we have designed and built. Our specialist team can provide you with your very own social media customer care centre.