The SMBE talented teams develop effective social media strategies for forward thinking companies. We have won multiple awards and consult for FTSE 100 and Fortune 500 companies.
Social Media Brand Experts (SMBE) is an award winning social media consultancy, marketing, training and customer service agency. We help our clients in four primary areas of social media; social media reputation monitoring, social media sales campaigns, social media training and importantly social media customer service. Our team of friendly social media consultants are able to provide the necessary advice and training about opportunities and developments across the various social networks, and following best practices to achieve a range of goals for businesses.
SMBE's dedicated specialists continually undergo training and have a strong background in all areas of marketing communications, given content is such a key part in making social media work well. Services such as Twitter, LinkedIn, Blogs and Facebook are not just marketing platforms to be utilised by businesses and organisations, but are networking tools which enable greater online interaction with customers.
Designed to custom specifications, SMBE created Europe’s first state-of-the-art outsourced Social Media Rapid Response Customer Service and Crisis Management Centre, designed by our very own experts to be able to provide round the clock customer service across a range of social platforms.
Most recently, SMBE has added website and public relations services, as these functions are instrumental in our overall social media offering. The Company has even created 'SMBE Productions', providing the latest video and events services which is instrumental in our clients' overall social media success.
The SMBE London office in Canary Wharf is open from 0900 to 1700 GMT, Monday to Friday, and our customer care service is available 24/7.
Please call us on +44 (0) 2031 029 690 to learn how we can help you with all your social media business needs, or simply fill out our Information Request Form and a member of our team will be in touch.
O U R V I S I O N
To be the most respected Social Media consultancy.
We want to demystify Social Media in business, encouraging companies to speak, listen and share through Social Media.
Some remarkable transformations SMBE has achieved.
The Agency is incorporated
The Agency opens its first office in Hampshire to hold two people
Move to a larger office to accommodate 10 staff
We acquire our first FTSE250 client
We build the first European state-of-the-art outsourced Social Media Rapid Response Customer Care and Crisis Management Centre
The Social Media Brand Experts provides services for 50+ brands
We move to a bespoke built office in Hampshire that houses a new Social Media customer service centre
The Social Media Brand Expert’s CEO is invited and speaks at Social Media Week
We open our new head office in Canary Wharf in London
Acquire another FTSE 100 and Fortune 500 Client
Amalgamate 'Those Brand Guys' into SMBE creating services in website development, public relations and video/event productions