Social Media and Investor Relations – a Must for Today’s Publicly Traded Companies

Social Media and Investor RelationsLearn how Social Media can tell your CFO and CEO market reactions just moments after your RNS hits the wire

‘How on earth can the likes of Facebook and Twitter have any influence in my share price?’, you might ask. Well the truth is ‘a lot’!  Let’s look at three areas in which online networking can be seen as an essential part of your existing investor relations programme.

1. How private investors and analysts can influence your stock price through Social Media.

Believe it or not we see more now than ever an increasing trend in private investors and small equity firms influencing large analyst firms and financial institutions through their use of Social Media. Private investors with significant holdings are tweeting and posting to blogs, their thoughts on performance and how they feel a given company is doing. A Social Media listening strategy or agency must be on hand for any forward-thinking investor relations department to provide daily analytics, sentiment, tone of investor related tweets or posts, as well as offering an executive summary of the mentions. A head of IR can then start to see trends and top influencers on social networks, and then accordingly build a strategy to engage with key individuals in the online space. This step is a must in the ongoing development of any investor relations strategy.

2. How your group website and Twitter feed are essential to keep investors up-to-date on your successes.

Most publicly traded companies now have a corporate or ‘group’ website devoted to promoting investor relations online that can also incorporate IR or Group Twitter feeds, as well as a blog and corporate and financial news sections. Most of these elements are now considered as standard. But let’s focus on the Twitter feed for a moment. Those corporations who have group Twitter feeds find that not only do major financial institutions follow them, but also private investors!  While the majority of the followers to the Group twitter feed are trade publications and business press, a notable number of key investors and analysts are also looking to the account for up-to-date information which could consequently effect their decisions.   Your group Twitter feed is an excellent way to keep investors and analysts up-to-date on your latest successes, business decisions and strategy updates as well as overall company wins!

3. Social Media can tell your CEO and CFO how investors, the press and analysts react just moments after you distribute your earnings RNS on the wire.

Many publically listed companies will still follow existing traditions of posting their RNS or earnings report on the wire and then simply wait for market reaction after their press briefing, analyst and investor calls. The more forward-thinking companies however are now utilising Social Media to their advantage. Once a company distributes their RNS, there is instantly a great opportunity through Twitter to learn what investors and analysts are already saying about your earnings results before briefing calls!  You then must gather all Tweets, online news and social mentions that are IR-related to provide an executive summary on the overall sentiment towards the earning results. The CEO and CFO are then able to be briefed prior to the earning calls to prepare them for any negative market reaction, giving them extra time to prepare for potentially awkward or unexpected questions.

As you see, Social Media is no longer just focussed on customer interaction or supporting marketing campaigns. Nor is it simply “just for young people or B2C businesses” on sites such as Facebook or Twitter. Social networking offers clear benefits for all investor relations programmes, and should clearly integrate into all aspects of your IR strategy.

For more information on how to integrate Social Media into your Investor Relations strategy, visit our IR Social Media page for more information.

To better understand how we can create a Social Media IR plan for your company, contact the SMBE team by tweeting to @SMB_Experts, calling +44 (0) 2031 029 690 or emailing!

About us and this blog

We are a world leading social media consultancy, marketing and customer care agency.  This blog will keep you up to date with relevant business social media industry news and tips on how to progress your company by using social media.

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