Tag Archives: Social Media Customer Care

5 Top Tips for excellent Social Media Customer Service

The rapid growth of Social Media channels such as Facebook and Twitter over the last few years has inevitably led to many businesses…
Continue reading
FTSE 250 and Fortune 500 Social Media

FTSE 250 and Fortune 500 companies must embrace social media

3 key areas to their social media success: Social media listening, social media campaigns and social media customer service. Social Media Listening/Monitoring First,…
Continue reading

Social Media: Fake followers and the value of true customer engagement

When consulting on social media, I advise that businesses not only review their own social media profiles but their competitors too. Such competitors…
Continue reading
Social Media Department

Do I really need a social media department and where would it sit?

There are four core areas for social media within an Enterprise business; corporate communication, investor relations, customer care / service, and marketing. So…
Continue reading

How to be successfully proactive on social media!

The need to be present and active on Social Media is more important than ever before. However, we have now reached a point…
Continue reading
Social Media: What Procurement needs to know!

Do I need a Group-wide Social Media Strategy?

Do I need a group-wide social media strategy?  This is a question I get asked quite often as a Social Media Consultant.  In…
Continue reading
postthumb-2

Why is Social Media Customer Service Important?

Comscore found that smartphones and tablets combined, now account for 60% of all online traffic. (http://bit.ly/UMRm9O) However as recently as 2010, only 5%…
Continue reading