Tag Archives: Social Media Customer Service

5 Top Tips for excellent Social Media Customer Service

The rapid growth of Social Media channels such as Facebook and Twitter over the last few years has inevitably led to many businesses…
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FTSE 250 and Fortune 500 Social Media

FTSE 250 and Fortune 500 companies must embrace social media

3 key areas to their social media success: Social media listening, social media campaigns and social media customer service. Social Media Listening/Monitoring First,…
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The Six Do’s and Don’ts of Social Media Engagement

It can be all too easy to jump onto the Social Media bandwagon with every progression in the online marketing community, without necessarily…
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Social Media Department

Do I really need a social media department and where would it sit?

There are four core areas for social media within an Enterprise business; corporate communication, investor relations, customer care / service, and marketing. So…
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24-7 Social Media Customer Service

The Need for Speed with Social Media Customer Support!

The value of 24/7 Social Media Customer Support The voice of the consumer has never been so powerful. You can offer the very…
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How to be successfully proactive on social media!

The need to be present and active on Social Media is more important than ever before. However, we have now reached a point…
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Social Media: What Procurement needs to know!

Over the years social media has become more and more prevalent in big business. I have found through consulting for FTSE 100 and…
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FTSE 250 and Fortune 500 companies must embrace social media

3 key areas to their social media success: Social media listening, social media campaigns and social media customer service. Social Media Listening/Monitoring First,…
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Why is Social Media Customer Service Important?

Comscore found that smartphones and tablets combined, now account for 60% of all online traffic. (http://bit.ly/UMRm9O) However as recently as 2010, only 5%…
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